Cherry IT SSC | SFL Tech Support Performance Dashboard
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Total tickets-Filtered ticket set
Closed tickets-Closed / Deployed / Fixed
Avg closure man-hours-09:00-18:00 IST, weekends excluded
Trend of Ticket Creation, Category Wise
Rows start at Category and expand to Sub Category. Click any figure or bar for the audit trail.
Trend of Ticket Creation, Sub Category Wise
Reverse view: rows start at Sub Category and expand to Category. Click any figure or bar for the audit trail.
Trend of Average Time Taken to Close a Ticket
Closed tickets only. Values are gross business hours between Created Time and Ticket Closed Time, using 09:00-18:00 IST and excluding Saturdays/Sundays. Click any value for the calculation breakdown.
Ticket Details Register
Fixed-height scroll. Click any column header to sort. Email ID is excluded.